Connecting your Pacific Gas & Electric (PG&E) account allows Ivy to securely access your energy data and accurately calculate your solar costs, ensuring you get full savings from all the solar energy you use.

You will be required to connect your PG&E account through two platforms:

1. PG&E Share My Data
2. Arcadia

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Important: If you do not connect your PG&E account, Ivy will have to estimate your energy data. Estimated data can reduce your solar savings and make your energy bill higher.

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‍Before you start

Confirm you have an online PG&E account: If you don’t have an account or forgot your login details, create or recover your account on the PG&E website before continuing.

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Step 1: Log into Ivy

1. Open the secure link https://resident.ivy.energy/authorize-vendor/pge
2. Enter the email address you have on file with your property and click “Request code”.
3. Check your inbox for a one-time password (OTP) from Ivy.
4. Enter the code and click “Access”.
   

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Step 2: Connect to PG&E

1. You will be redirected to PG&E’s login page.
2. Enter your PG&E username and password.
3. Click "Sign In".
4. If there is an error or it’s loading for a while, try refreshing the page and logging in again.

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Step 3: Authorize with Share My Data

1. Once signed in, you’ll see a page titled “Ivy Energy requests data access”.
2. Make sure that all the boxes are checked:
   ✅ Basic Information
   ✅ Billing Information
   ✅ Account Information
   ✅ Usage Information
3. Under Access Duration, select Indefinite. This ensures Ivy can access your energy data for as long as you’re in your community's solar program.
4. Click "Submit".

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Step 4: Share My Data Confirmation

1. After you click “Submit”, you will see a confirmation page confirming that your PG&E account is successfully connected with Ivy Energy.
2. Click “Continue”.
3. You will be redirected back to Ivy to complete the second utility account authorization with Arcadia.

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Step 5: Authorize with Arcadia

1. Click “Next” to begin connecting through Arcadia, Ivy’s secure utility data partner.
2. Enter your PG&E username and password and click “Submit”.‍
3. You’ll see a loading screen while Arcadia establishes a secure connection to your account. ‍

Important: This may take a few minutes. Do not close the browser or leave the page during this process.

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Step 6: Arcadia confirmation

1. If the connection is successful, you’ll see a green checkmark confirming that your PG&E account is successfully linked.
2. You’ll also receive a confirmation email from Ivy.

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Troubleshooting

1. Invalid credentials: If your PG&E credentials are incorrect, you’ll see a message “Your credentials are incorrect”.
2. Please verify your credentials by logging directly into your online PG&E online account, then return to Ivy and re-enter your correct username and password.
3. If your connection cannot be completed, you’ll receive a failure notification email from Ivy with next steps.

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Checking your utility connection

1. In your Ivy Resident account, head to the section “My Account”.
2. Under “Utility Account”, you’ll see your connection status displayed.
3. If it shows “Connected”, your PG&E account is successfully connected.
4. If it shows “Not Connected”, your connection is still being processed or needs to be reconnected.