Connecting your San Diego Gas & Electric (SDG&E) account allows Ivy to securely access your energy data and accurately calculate your solar costs, ensuring you get full savings from all the solar energy you use.‍

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Important: If you do not connect your SDG&E account, Ivy will have to estimate your energy data. Estimated data can reduce your solar savings and make your energy bill higher.

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‍Before you start

1. Confirm you have an online SDG&E account: If you don’t have an account or forgot your login details, create or recover your account on the SDG&E website before continuing.
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2. Disable 2FA: Turn off 2-Step Verification in your SDG&E settings so Ivy can securely access your energy data without interruption. If 2FA stays on, Ivy will lose data access and have to estimate your energy data.

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Step 1: Log into Ivy

1. Visit https://resident.ivy.energy
2. Enter the email address you have on file with your property and click “Request code”.
3. Check your inbox for a one-time password (OTP) from Ivy.
4. Enter the code and click “Access”.

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Step 2: Connect SDG&E account

1. You’ll see a screen that says “Connect your utility account.”
2. Click “Next” to begin connecting through Arcadia, Ivy’s secure utility data partner.
3. Enter your SDG&E username and password and click “Submit”.‍
4. You’ll see a loading screen while Arcadia establishes a secure connection to your account. ‍

Important: This may take a few minutes. Do not close the browser or leave the page during this process.

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Step 3: Confirmation

1. If the connection is successful, you’ll see a green checkmark confirming that your SDG&E account is successfully linked.
2. You’ll also receive a confirmation email from Ivy.

Troubleshooting

1. Invalid credentials: If your SDG&E credentials are incorrect, you’ll see a message “Your credentials are incorrect”.
2. Please verify your credentials by logging directly into your online SDG&E online account, then return to Ivy and re-enter your correct username and password.
3. If your connection cannot be completed, you’ll receive a failure notification email from Ivy with next steps.

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Checking your utility connection

1. In your Ivy Resident account, head to the section “My Account”.
2. Under “Utility Account”, you’ll see your connection status displayed.
3. If it shows “Connected”, your PG&E account is successfully connected.
4. If it shows “Not Connected”, your connection is still being processed or needs to be reconnected.