What are corrected bills?

A corrected bill appears when Ivy replaces a previous solar charge with a new one based on your actual energy usage data. This typically happens after your utility account has been successfully connected and Ivy begins receiving your historical usage data for earlier billing periods.

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When your energy usage data becomes available, Ivy will:

1. Void the original bill for the periods in which SunRate or Estimated SunShare was used (up to 3 latest billing periods for SunRate and up to 12 latest billing periods for Estimated SunShare)

2. Recalculate the bill using your actual energy usage under the SunShare model, which is more accurate

Let’s take the example of a resident who was originally billed under SunRate for the period March 1 – March 31 because their utility account had not yet been connected at the time.

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Later, in April, the resident connects their utility account and Ivy begins receiving their energy usage data. The resident receives their Ivy Solar Statement for April and here’s what happens:

1. The original SunRate bill for March ($50) is voided (shown as “SunRate Refund”).
2. Ivy recalculates the March bill using the resident’s actual usage data, resulting in a SunShare Corrected charge of $32.50.
3. The April bill is also calculated using SunShare with a charge of $36.90.
4. Because the resident originally paid $50 for March with SunRate, but their corrected charge is now $32.50, the difference is credited. After applying this correction and the new April SunShare charge, the total new charges for the period amount to $19.40.

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