Upon enrollment activation with Ivy you will begin receiving a solar energy bill which is determined as a total electrical payment (discounted solar + leftover utility cost). Your solar energy bill is the only bill for electricity that you will need to pay; no payment to the utility company is required unless otherwise stated in your lease agreement or if you have been removed from the solar program.

Yes, your solar energy bill will include all your electrical costs and replace your electric utility bill, however your gas service will still need to be paid for directly to your utility company.

Unless otherwise noted on your solar billing statement or lease agreement, you will pay your solar energy bill to the same entity who you pay rent to. Usually this is you property management company or landlord.

Ivy Energy uses public utility rate schedules to determine your gross (without solar) energy cost. Utility rates are required to be posted publicly and Ivy keeps up to date with all effective utility rate schedules. According to the rate schedule and rate criteria’s listed on page 2 of your solar energy bill you can expect your calculated gross utility cost which determines your discounted solar energy cost to be within 99% accuracy. Please visit the utility company’s website to see available rate schedules in more detail.

Yes, you may request from Ivy that the rate schedule referenced in your solar energy bill be changed to any qualified NEM (Net Energy Metering) rate schedule available from the utility as long as it is determined that the electrical service for your unit meets the utility company's criteria for that rate schedule.

The solar power is not directly provided to residents.  To insure solar benefits are distributed accurately and fairly, Ivy uses real time energy monitoring of solar production and energy consumption to determine how much of the solar financial benefits are distributed to you.

No, the solar panels are entirely owned by someone else, and the solar benefits are simply being shared with you and other participating residents.

No, all system maintenance and operations are your landlords responsibility.

You will still have power regardless if the solar system is producing energy or not. Your building is connected to the grid even when it has solar power. You will always have energy access from the utility company with jurisdiction in your area and any use of this is included in your solar energy bill.

Always refer to the solar power purchase agreement in your lease for details, however benefiting from solar power is your choice and you have the right to cancel if you no longer wish to receive the benefits of solar. Any balance owed up to your cancellation effective date will still be your obligation to pay.